Frequently Asked Questions (FAQ)

Welcome to Medicose's FAQ page. Here you'll find answers to the most common questions about our products, ordering, shipping, and policies.

General Questions

What is Medicose?

Medicose is a trusted supplier of quality medical supplies and healthcare products in United States. We serve healthcare professionals, medical facilities, and individuals with a wide range of medical equipment and supplies.

Who can purchase from Medicose?

We welcome orders from hospitals, clinics, pharmacies, healthcare professionals, and individual customers who need quality medical supplies.

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and select your preferred payment method.

What payment methods do you accept?

We accept Shopify Payments (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are secure and encrypted.

Is it safe to use my credit card on your website?

Yes, absolutely. All payment information is processed through secure, encrypted connections. We do not store your credit card details on our servers.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, modifications may not be possible.

Shipping & Delivery

Do you ship throughout United States?

Yes, we ship to all major cities and regions across United States.

How long does delivery take?

Delivery times vary depending on your location. Typically, orders are delivered within 5-10 business days for major cities and 7-14 business days for remote areas.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery status.

What are the shipping charges?

Totally Free

Products & Quality

Are your products authentic and certified?

Yes, all our products are sourced from certified manufacturers and meet international quality standards. We ensure authenticity and quality in every product we sell.

Do you offer bulk discounts?

Yes, we offer special pricing for bulk orders. Please contact us with your requirements for a customized quote.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We'll arrange for a replacement or refund according to our return policy.

Returns & Refunds

What is your return policy?

We accept returns for unopened, unused products in their original packaging within 7 days of delivery. Medical supplies that have been opened or used cannot be returned for hygiene and safety reasons.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Customer Support

How can I contact customer support?

You can reach us via email at contact@medicose.store. We aim to respond to all inquiries within 24-48 hours.

Do you have a physical store?

We primarily operate online to serve customers across United States efficiently. Please contact us for more information about our locations.

Still Have Questions?

If you couldn't find the answer you're looking for, please don't hesitate to contact us. Our customer support team is here to help!

Email: contact@medicose.store